U-Send
U-Send Ops

Support & Escalations

Track delayed parcels, customer complaints and follow-ups.

Delayed parcels
2
Open complaints
1
Needs follow-up
12
Open chats
1
Delayed parcels
US000112
Zanele Mahlangu → Mpho Radebe · Johannesburg→Mthatha
Delayed
US000113
Bongani Tshabalala → Sibongile Vilakazi · Cape Town→East London
Delayed
Parcels needing follow-up
US000100
No update for 20623 days
Booked
US000101
No update for 20623 days
Pending Collection
US000102
No update for 20623 days
Collected
US000103
No update for 20623 days
In Transit
US000104
No update for 20623 days
In Transit
US000105
No update for 20624 days
Arrived at Destination
US000106
No update for 20624 days
Ready for Collection
US000112
No update for 20626 days
Delayed
US000113
No update for 20627 days
Delayed
US000115
No update for 20623 days
Booked
US000116
No update for 20623 days
In Transit
Customer complaints & open chats
ComplaintUS000112
Customer says parcel delayed by 2 days, needs urgent update.
Ops: Nadia · 12/31/1969, 10:00:00 PM
ComplaintUS000114
Sender requesting refund — parcel cancelled before collection.
Ops: Nadia · 12/30/1969, 9:00:00 PM
Open ChatUS000106
Receiver asking when to collect — quoted 16:00 today.
Agent: Sipho · 12/31/1969, 11:00:00 PM
Follow-upUS000113
Receiver not reachable on WhatsApp — try alternate number.
Ops: Karabo · 12/31/1969, 7:00:00 PM
Internal notes
Polokwane partner reporting capacity issues this week.
Ops Manager · 12/31/1969, 4:00:00 PM