Settings
Configure pricing, team, partners and customer messaging.
Parcel size pricing
| Size | Base (R) | Route multiplier | Example |
|---|---|---|---|
| Small | R 100 | 1.0× | Documents, small bag |
| Medium | R 140 | 1.4× | Shoebox, clothing |
| Large | R 190 | 1.9× | Backpack, small box |
| Extra Large | R 250 | 2.5× | Large box, suitcase |
Route pricing
| Route | Base price | Avg time |
|---|---|---|
| Johannesburg → Mthatha | R 350 | 18h |
| Johannesburg → Durban | R 220 | 8h |
| Pretoria → Polokwane | R 180 | 4h |
| Cape Town → Eastern Cape | R 400 | 14h |
Status configuration
BookedPending CollectionCollectedIn TransitArrived at DestinationReady for CollectionDeliveredDelayedCancelled
Agents
| Name | Region | Phone |
|---|---|---|
| Thabo Nkosi | Gauteng | +27 82 123 4567 |
| Lerato Mokoena | KZN | +27 83 234 5678 |
| Sipho Dlamini | Eastern Cape | +27 84 345 6789 |
| Naledi Khumalo | Limpopo | +27 81 456 7890 |
| Anele Mbeki | Western Cape | +27 79 567 8901 |
Logistics partners
| Name | Coverage | Contact |
|---|---|---|
| Intercape Cargo | Nationwide | +27 11 222 0001 |
| Translux Freight | Long-haul | +27 11 222 0002 |
| City to City Express | Inland | +27 11 222 0003 |
| Eagle Liner | Coastal | +27 11 222 0004 |
WhatsApp notification templates
Booked
Hi {sender}, your U-Send parcel {tracking} has been booked. We'll notify you once it's collected.
Collected
Your parcel {tracking} has been collected and is on its way to {destination}.
In Transit
{tracking} is in transit. Estimated arrival in {hours} hours.
Ready for Collection
Hi {receiver}, parcel {tracking} has arrived in {destination} and is ready for collection.
Delivered
Parcel {tracking} has been delivered. Thank you for using U-Send!
Delayed
We're sorry — parcel {tracking} has been delayed. Our team is on it and will update you shortly.