Help & support
Tell us what's wrong. A U-Send consultant will message you on WhatsApp to assist.
Before you log a request
Check your parcel status
Use your U-Send tracking number (US-XXXX-XXXX) on the tracking page. A Lass or supplier order number is not a U-Send tracking number and can't be tracked there — log a request below and our team will follow up.
Sending proof of payment
Once your parcel is collected and the delivery fee is confirmed, we send you a WhatsApp payment message with banking details and your payment reference. After paying, tap its "Upload proof of payment" button. Can't find that message? Log a request below.
Talk to a consultant
If you dispute a collection, items are wrong or missing, a payment doesn't match, or your parcel hasn't updated, log a request below. Our team reviews every request and follows up on WhatsApp.
Your U-Send tracking number starts with US-. A Lass or supplier order number is different — you can still add it, and our team will check it.